Avoid to Use These Wording in Workplace

If you want to move to more positive communication, the first task is to identify and eliminate common negative phrasing.  The following are quite common, and should be avoided whenever possible.

1.      Expressions that suggest carelessness:

        a)      You neglected to specify...
        b)      You failed to include...
        c)      You overlooked enclosing...

2.      Phrases that suggest the person is lying:

        a)      You claim that...
        b)      You say that...
        c)      You state that...

3.      Expressions that imply that the recipient is not too bright:

        a)      We cannot see how you...
        b)      We fail to understand...
        c)      We are at a loss to know...

4.      Demanding phrases that imply coercion/pressure:

        a)      You should...
        b)      You ought to...
        c)      You must...
        d)      We must ask you to...
        e)      We must insist...

5.      Phrases that might be interpreted as sarcastic or patronizing:

        a)      No doubt...
        b)      We will thank you to...
        c)      You understand, of course...
        d)      Please respond soon...